1. Send the request
Use the account-deletion email button below. Send the request from the email address associated with your SignalShield account whenever possible.
Account and data
Delete your SignalShield account
SignalShield LLC provides this public page so account holders can request deletion of a SignalShield account and associated personal data without needing access to the app.
You can start the process here even if you can no longer sign in.
How requests work
Three steps to request deletion.
You can make a request without opening the app. SignalShield may need to confirm account ownership before processing the deletion.
2. Verify account ownership
SignalShield may request reasonable information needed to verify that the deletion request belongs to the account owner. Do not send passwords, authentication codes, brokerage credentials, or payment-card numbers.
3. Account and associated data are removed
After the request is verified and processed, SignalShield will delete or de-identify account data that is no longer required for legitimate legal, security, fraud-prevention, billing, dispute, or recordkeeping purposes.
Deletion scope
Data included in the deletion request
- SignalShield account profile and authentication relationship
- Product settings and account-specific configuration
- Journal and discipline-workflow data associated with the account
- Account-linked product activity that is not required to be retained
Retention limits
Information that may be retained
Deletion does not require SignalShield to erase records that must reasonably be retained for legal, security, fraud-prevention, accounting, billing, dispute, or similar legitimate purposes.
- Records required for legal, tax, accounting, billing, or dispute obligations
- Security, fraud-prevention, abuse-prevention, and audit records when reasonably necessary
- Limited backup copies until they age out through normal backup-retention processes
- De-identified or aggregated information that can no longer reasonably identify the account holder
Subscription and billing
Account deletion and subscription cancellation are separate.
Account deletion and subscription cancellation are separate actions. If the account has an active paid subscription, contact SignalShield support about billing or cancellation before or as part of the deletion request.
Trust, policies, and support